Work as imagined when procedures are written, equipment specified and buildings laid out is often very different from the reality of work as it is done.
The knowledge of what really happens at work and why is normally already in your organisation. It’s a matter of having the skillset to get to that knowledge and doing so in a way that empowers staff for the future.
Working with your staff in small groups, focussed on operational learning, we can help uncover the realities of daily work. When you understand the adaptations and work-arounds your staff are having to make as they strive to balance production and safety, performance and longevity then you can make the changes that help lead to operational excellence.